How to Contact Us / Enquiries

Our Commitment to You

• The first drawing under this Direct Debit arrangement will occur on the date nominated on the direct Debit Request.


• If any drawing falls due on a non-business day, it will be debited to your account on the next business day following the scheduled drawing date.


• We will give you at least 14 days notice in writing, by e-mail or by phone when changes to the initial terms of the arrangements are made. This notice will state the new amount, frequency, next drawing date and any other change to the initial terms.


• If you wish to discuss any changes to the initial terms, please contact us.

Your Rights

• deferring the drawing; or


• altering the schedule; or


• stopping an individual debit; or


• suspending the DDR; or


• cancelling the DDR completely.

• If you believe that a drawing has been initiated incorrectly, we encourage you to take the matter up directly by contacting us.


• If you do not receive a satisfactory response from us to your dispute, contact your financial institution who will respond to you with an answer to your claim:
  
  
  
  • within 5 business days (for claims lodged within 12 months of the dispute drawing);
  
  
  
  

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  • within 30 business days (for claims lodged more than 12 months after the disputed drawing)
  
  
  
  


• You will receive a refund of the drawing amount if we cannot substantiate the reason for the drawing.

• your nominated account can accept direct debits (your financial institution can confirm this); and


• that on the drawing date there are sufficient cleared funds in the nominated account; and


• that you advise us if the nominated account is transferred or closed.

Applicant affirms that he/she is in good physical condition and mental health and is aware that all activities, especially those with regards to actual physical training in the martial arts, are entirely voluntary, and any member can at any time elect not to partake in any activity which he/she feels may involve some element of risk or discomfort to his/her person. Accordingly, the applicant accepts all conditions of membership and agrees to hold Pacheco Jiu Jitsu Pty Ltd, the Gym’s affiliated venue, and all other instructors and members harmless from liability for damages for any injuries, including but not limited to death, arising from any of the activities of the Gym. I also understand that any treatment for injuries sustained will be of a first aid type only, given with permission, and I fully understand the instructor is certified only in First Aid & CPR.

I know there are risks involved in such activities and that unanticipated risks may arise during such activities. The use of equipment, facilities, and premises shall constitute acceptance of that risk regardless of the nature of the injury or medical condition.

To maintain a safe environment and health-conscientious training, I will observe all rules and safety guidelines and endeavour to use common sense at all times during my participation.

The terms of this agreement will serve as a release and indemnity agreement for my heirs, personal representative, and for all members of my family, including any minors.

I Further state that I’m eighteen (18) years of age or older and legally competent to sign this release, that I understand the terms are contractual and not mere recital, and that I have signed this document as my own free act. (A parent or legal guardian must sign for all persons under eighteen (18) years of age)

I have fully informed myself of the contents of this release and indemnity by reading it before I signed it.